Tools and Resources

Easy-to-use tools help you make smart choices about your health.


Consult with a doctor without leaving home.

Teladoc is a convenient, cost effective alternative to a doctor's office visit or non-emergency visit to an urgent care center or emergency room. Members have 24/7 access to a national network of U.S., board-certified doctors through phone or online video consultation. Members can reach a doctor from anywhere - home, work, or even while traveling! Teladoc physicians can diagnose non-emergency medical problems - such as respiratory infections, ear infections, allergies, colds and flus — recommend treatment, and even call in a prescription to your pharmacy of choice! Teladoc is available 24/7* at 1-855-TELADOC (835-2362). For each consultation, your cost of service is equal to or less than the cost of an office visit, subject to deductible.

*Teladoc is subject to state regulations and may not be available in all states.

Beginning Right®

A free and confidential prenatal support program.

As a Aetna/Innovation Health plan member, you are eligible to participate in Beginning Right, a maternity management program that provides you with special attention for a healthy pregnancy and baby. This program is free and confidential and designed to provide you with the personal support that is so important to expectant families. Plus, you can enjoy the comfort, privacy and convenience of your own home.

Some of the benefits of Beginning Right are:

  • Information for a healthier pregnancy
  • Special help for pregnancy risks
  • Solid support to quit smoking
  • Help lowering your risk for early labor

For more information about Beginning Right refer to the Beginning Right brochure. And, for more information on the Health Insurance Credit, refer to the Beginning Right Maternity Program FAQs. You may also call toll-free at 1-800-CRADLE-1 (1-800-272-3531), weekdays from 8 a.m. to 7 p.m. ET.

Special support to help you manage your health condition

There are two, free resources that can help you.

  • Nurse Concierge — The Nurse Concierge is a dedicated specialist who will work to help you get the right care at the right time. Your nurse concierge is paying attention to signs that show you could be having a problem, and will access a team of health care professionals should you have a complex health condition. If you have an issue, we call you right away to help you get what you need. Or you can call us Monday to Friday 9:00 am - 4:30pm at 571-421-2810.

Learn more about the Nurse Concierge.

  • Aetna Health ConnectionsSM disease management program — Whether you’ve been working with your doctor to manage a condition, or you just received a diagnosis, this program can help you follow your treatment plan. There are online programs, group coaching and one-on-one nurse support available to do what’s best for you. This program supports more than 35 health conditions, including diabetes, heart disease, asthma and low back pain. It’s likely the program can help with your condition, too. You may get a call or letter from us to join the program.  Or, you can call 1-866-269-4500 to learn more or sign up.

Learn more about the disease management program.

Your secure member website

When you’re a member of the medical plan, you get tools and resources to help you easily manage your health and your benefits.

All of your health benefits and health insurance plan information and cost-savings tools are in one place — your secure member website. Once you register, you'll be able to:

  • Find the right doctor — and save money. Locate in-network doctors who accept your plan.
  • See what you owe. Look up claims to see how much the plan paid and what you may have to pay.
  • Know your plan. Check who is covered by your plan and what it covers.
  • Get valuable information. See which doctors and hospitals have met extra standards for quality and efficiency.
  • Get healthier. Take a health assessment to learn about your health and how to lower your risks.

Watch this video to learn more about your secure member website.

Take your health plan with you.

No matter where you are, you still want easy access to your health information and tools to make the best decisions you can.

Using your iPhone® or AndroidTM mobile device you can:

  • Search for a doctor, hospital or pharmacy
  • Use the Urgent Care Finder to quickly find urgent care centers and walk-in clinics
  • Show your doctor or pharmacist a digital copy of your ID card
  • Log in to your secure member site:
    • View your medical claims
    • View your coverage and benefits
    • View your Personal Health Record (PHR)
    • Show your doctor your ID card (view front and back of card)
    • Call or e-mail Member Services

Download your free App from the App Store or Android Market.

Learn more about downloading the mobile app. You may also text Apps to 44040 to download.*

*Standard text messaging rates may apply.

Member Payment Estimator

Member Payment Estimator tells you what you may owe for a certain doctor, hospital, test or procedure. You can use it to compare costs* between up to 10 health care providers at once. You'll avoid surprises. And you'll save money.

Once you log in to your secure member website the tool knows your plan details like copays and deductibles. It knows if the doctor or hospital you want to use is in the network. It then gives you an estimate of what you and your plan would pay at that moment in time for that service.

*Estimated costs not available in all markets. The tool provides an estimate of what would be owed for a particular service based on the plan at that very point in time.

Find a Doctor

Finding a network doctor is easy.

Find one online. Use the DocFind® online directory. You can find doctors by specialty and location. You’ll also find maps, directions and more. You can even look for doctors who speak your language. The DocFind® directory lists all the doctors, specialists, hospitals, labs and other health care providers that participate in the PPO network. DocFind is also more than a list of doctors.

With just a click, you can also get driving directions and find information about doctors such as:

  • Office locations
  • Medical school attended Board certification
  • Languages spoken

DocFind is updated every day so you have the latest on participating doctors and facilities. Need a printed a printed directory? Call Member Services, toll free at 1-888-236-6249.

Informed Health® Line

Talk to a registered nurse — anytime, 24/7.

For health-related questions, call the Informed Health** Line (available upon enrollment). Talk to a registered nurse about tests, procedures and treatment options. The call is free. Informed Health Line nurses do not diagnose, prescribe or give members medical advice.

Call 1-800-556-1555 to talk to an Informed Health Line registered nurse who can answer first aid questions, help find a doctor or provide information on choices for care.

  • Every call is confidential
  • Call as many times as you need
  • Get information on a wide range of health and wellness topics
  • Find out more about a medical test or procedure

The Informed Health Line also includes the Audio Health Library, which lets you choose from thousands of health topics. Learn about common conditions and diseases, dental care, mental health and substance abuse, weight loss and more.

**While only your doctor can diagnose, prescribe or give medical advice, the Informed Health Line nurses can provide information on more than 5,000 health topics. Contact your doctor first with any questions or concerns regarding your health care needs.

Discount Programs

Stay healthy with discounts that come with your health plan.

Save on gym memberships, weight-loss programs, chiropractic and more.

The PPO plan includes these discount programs:

  • Fitness discounts – Work out at home or at the gym
  • Weight-loss discounts – Eat healthy with Jenny Craig, NutriSystems or eDiets
  • Hearing discounts – Save on hearing aids and exams
  • Natural product and services – Relax for less with alternative medicine

There are no claim forms, referrals or limits on how much you can save. And your family members may be able to save, too. You can access these programs through your secure member website.

Plan Documents

View your plan documents for coverage details

Looking for more information about your plan? Click on the links below to access important plan details.