24/7 Assistance

Sometimes your health question can’t wait until your doctor’s visit. Or even the next morning. Take advantage of these tools and resources that are available to you as part of your health plan.


Members have access to Teladoc, a telemedicine service that provides 24/7 access to a national network of U.S. board-certified doctors through phone or online video consultation. Members can reach a doctor from anywhere - home, work, or even while traveling! Teladoc physicians can diagnose non-emergency medical problems - such as respiratory infections, ear infections, allergies, colds and flus - recommend treatment, and even call in a prescription to your pharmacy of choice!

Teladoc is available 24/7* at 1-855-TELADOC(835-2362). For each consultation, your cost of service is equal to or less than the cost of an office visit, subject to deductible. Visit the Teladoc website.

*Teladoc is subject to state regulations and may not be available in all states.

Informed Health® Line

Talk to a registered nurse — anytime, 24/7. For health-related questions, call the Informed Health** Line (available upon enrollment). Talk to a registered nurse about tests, procedures and treatment options. The call is free. Informed Health Line nurses do not diagnose, prescribe or give members medical advice.

Call 1-800-556-1555 to talk to an Informed Health Line registered nurse who can answer first aid questions, help find a doctor or provide information on choices for care.

  • Every call is confidential
  • Call as many times as you need
  • Get information on a wide range of health and wellness topics
  • Find out more about a medical test or procedure

Learn more about the Informed Health line.

**While only your doctor can diagnose, prescribe or give medical advice, the Informed Health Line nurses can provide information on more than 5,000 health topics. Contact your doctor first with any questions or concerns regarding your health care needs.